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Returns and Refunds

At www.luxuryhairtoppers.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return and exchange policy under the following conditions:

1. 30-Day No-Reason Return and Exchange Policy

  • You may return or exchange products within 30 days from the date you receive your order.
  • To be eligible for a return or exchange, the product must be unused and in its original packaging.

2. Conditions for Returns and Exchanges

  • Personal Reasons: For returns or exchanges due to personal reasons (such as choosing the wrong item or personal preference), we only accept unused products. If this is the case, please do not use the product.
  • Quality Issues: If you encounter quality issues after using the product, please contact our customer service for assistance. If the issue cannot be resolved, we will accept the return or exchange.

3. Refund and Exchange Process

  • For no-reason returns, only the product cost will be refunded. Shipping costs are non-refundable, and customers are responsible for the return shipping fees.
  • If the return or exchange is due to a quality issue, you will receive a full refund, including the original shipping cost, or we will send you a replacement at no extra charge.

4. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at info@luxuryhairtoppers.com to request a return or exchange authorization.
  2. Provide your order number and reason for the return or exchange.
  3. Once your request is authorized, we will provide you with further instructions.

5. Refund Timeline

Once we receive your returned item and confirm that it meets the return requirements, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

6. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact us:

  • Email: info@luxuryhairtoppers.com
  • Phone(Whatsapp): +8618145717801
  • Mailing Address: Room 9043, No. 222, Guangyuanxi Road, Guangzhou, China

Thank you for shopping with us at www.luxuryhairtoppers.com!